Welcome to Kitchen Knives and Utensils. We hope you enjoy your shopping experience with us. We strive for total customer satisfaction and timely delivery via UPS Ground. If you need to return any item, please contact us using the form below or are toll-free phone within 24 hours of receiving your items. A Return Authorization Number (RA#) will be supplied to you to facilitate all returns. This RA# is valid for 30 days only. If your item is received damaged, please call toll-free immediately so that we can deal with the courier or manufacturer directly and ensure your return is processed properly.