Shipping
When you order your Kitchen Knives and Utensils, most orders will be shipped within one business day of receipt.  Orders will be shipped by UPS Ground service at a flat rate of $9.95 per order, no matter how much you order, (usually arriving within 4-7 businesss days) unless you select 3-Day, 2nd-Day or Next-Day when you check out.  The latter methods will increase your shipping costs significantly.

Sales Taxes 
Illinois Sales Tax of 8.0% will be collected on all orders originating from the state of Illinois.

Return Policy
Customers must obtain a Return Authorization Number (RA#) before attempting to return any merchandise. We will not accept any returned merchandise without a valid RA#.  RA#s have a validity period of 30 days from the date of issue.  We will not be obligated to accept any returns of product submitted more than 60 days after shipment to customer, excluding returns of defective product. 

Certain Manufacturers insist on defective/damaged merchandise being returned directly to them, so you need to check with us first.  If the product is received damaged you must call within 24 hours to enable us to contact the shipper and/or the manufacturer to ask how they want to handle the return of the damaged item.  

Restocking Fees
Non-defective merchandise returned for any reason, other than a miss-ship of product, will be subject to a 15% restocking fee.  Product must be received by us in original condition (with all the original packaging, packing list, brochures, etc.) and within 30 days of shipping date, or it cannot be accepted for return.